Managing the Electronic Government

From Vision to Practice

Kuno Schedler, University of St. Gallen
Lukas Summermatter, University of St. Gallen
Bernhard Schmidt, University of St. Gallen

A volume in the series: Research in Public Management. Editor(s): Lawrence R. Jones, Naval Postgraduate School.

Published 2004

This book provides an insight into the possibilities that so-called “Electronic Government” has to offer. It demonstrates the elements belonging to the concept of E-Government and acts as a point of reference for those aiming to implement it. Checklists and lists of questions enable self-assessment at local, state and federal levels, highlighting opportunities for further development. The book cannot be described as technical—programmers will not find any instructions. Instead, it is designed to act as a point of orientation for decision makers in the field of government and politics, without the need to get bogged down in technical details. Central to the book are the following questions: what is Electronic Government, what advantages does it bring to those involved with it, and how can it be introduced?

Index of Abbreviations. Index of Figures. Index of Tables. Index of Examples. Electronic Government: The Vision of a Transparent, Efficient and Customer-Oriented Government. Four Elements Constituting a Basic Model. Extending the Basic Model to Areas of Management. Extending the Model to Some Basic Condition. Electronic Government in Relation to its Context. Glossary. References. Index.