CONTENTS
Introduction. Anthony F. Buono and Flemming Poulfelt. PART I: THE CLIENT-CONSULTANT RELATIONSHIP. Clients’ Different Moves in Managing the Client-Consultant Relationship, Mirela Schwarz and Timothy Clark. Inside the Client-Consultant Relationship: Consulting as Complex Processes of Relating, Stephen Billing. Systemic Concepts of Intervention, Michael Mohe and David Seidl. PART II: CHANGE CAPACITY IN CONSULTING. Enhancing Change Capacity: Client-Consultant Collaboration in Creating a Foundation for Emergent Change, Kenneth W. Kerber and Anthony F. Buono. The Experience of being Changed through Consulting, Catherine Palmer-Woodward and Don MacLean. Creating World Class OD through Collaboration: Blending the Roles of Internal Corporate Consulting and the University, Therese Yaeger, Philip Anderson, Peter Sorensen and Ghazala Ovaice. PART III: INCREASING THE EFFECTIVENESS OF CLIENTCONSULTANT COOPERATION. Sharing Across Boundaries: The Dual Role of Being Both a Consultant and a Client, Susan L. Sweem. Challenge as an Outsider - Know as an Insider: Client Experiences of Collaboration with Consultants, Irene Skovgaard Smith. The Need for Management Advisory Services: A Consequence of Institutionalization, Organization, and Trust, Staffan Furusten and Andreas Werr. PART IV: TRUST AND POWER IN CONSULTING. Mapping the Client’s Political Terrain: A Model of Analysis for Consultants, Alberto Zanzi and Susan M. Adams. Power Bases and Power Use in Consultancy, Ben Emans, Astrid Boogers and Janka Stoker. You Can’t Improvise on Nothin': Attaining Trust in the Client-Consultant Relationship, Lovisa Näslund. About the Authors.