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	CONTACT INFORMATION Information Age Publishing, Inc. PO Box 79049 Charlotte, NC 28271-7047 Phone: 704-752-9125 Fax: 704-752-9113 http://www.infoagepub.com email: infoage@infoagepub.com MAILING LIST Give us your name and whether you are interested in books and journals in either education or management, and we'll see to it that you receive announcements of new IAP publications as they become available. Click here to be placed on the IAP mailing list. IAP Disributors > Domestic Distributors > International Distributors Key Personel George Johnson Publisher george@infoagepub.com Gene V. Glass Senior Advisor, Education glass@asu.edu Gerald R. Ferris Senior Advisor, Management gferris@cob.fsu.edu Justin Loeber Technology Director justin@carvertech.net Returns Policy IAP Inc. will credit any customer for any product that arrives damaged or that is incorrectly shipped, but otherwise is a no returns, no refunds publisher.