Customer Service Essentials

Lessons for Africa and Beyond

Robert E. Hinson, University of Ghana Business School; Ogechi Adeola, Lagos Business School, Pan-Atlantic University; Kojo Oppong Nkrumah, Ministry of Information, Ghana; Charles Agyinasare, Perez Chapel International, Ghana; Kwame Adom, University of Ghana Business School, Ghana; Abednego Feehi Okoe Amartey, University of Professional Studies, Accra

Dream Catcher

A Passion for People Development

Tinashe Mahupete

Marketing of Healthcare Organizations

Technologies of Public-Private Partnership

Elena S. Akopova; Yuri V. Przhedetsky; Natalia V. Przhedetskaya; Kseniya V. Borzenko, University in Rostov-on-Don, Russia

Mastering Anti-Corruption

The Practitioners' View

Agata Stachowicz-Stanusch, Silesian University of Technology, Poland; Wolfgang Amann, HEC Paris in Qatar

The Only Constant in HRM Today is Change

Dianna L. Stone, University at Albany and Virginia Tech; James H. Dulebohn, Michigan State University

Human Resources Management Issues, Challenges and Trends

"Now and Around the Corner"

Ronald R. Sims, College of William and Mary; Sheri K. Bias, Saint Leo University

Managing Trust in Strategic Alliances

T. K. Das, City University of New York

The Director and The Manager

Law & Governance In A Digital Age - Machiavelli Had it Easy

David S. Fushtey

The Life of Russian Business

(Re)cognizing, (Re)activating and (Re)configuring Institutions

Tomas Casas i Klett, University of St. Gallen, SKOLKOVO MSM; Yuliya Ponomareva, ESADE Business School, SKOLKOVO MSM

Behavioral Strategy for Competitive Advantage

T. K. Das, City University of New York

Sales Management

A Primer for Frontier Markets

Robert E. Hinson, University of Ghana Business School; Ogechi Adeola, Lagos Business School, Pan-Atlantic University; Abednego Feehi Okoe Amartey, University of Professional Studies, Accra

Connect the Dots

How to Build, Nurture, and Leverage Your Network to Achieve Your Personal and Professional Goals

Inga Carboni, College of William & Mary

The Start-up PUSH

A Guide for Developers, Directors and Residents: Incubators, Accelerators, and Science Parks

Terri Friel, Venture Connects; George Vukotich, FinTank

Intervention Research

From Conceptualization to Publication

Anthony F. Buono, Bentley University; Henri Savall, University Jean Moulin Lyon 3 and ISEOR; Laurent Cappelletti, Conservatoire National des Arts et Métiers

Management Education for Corporate Social Performance

Agata Stachowicz-Stanusch, Silesian University of Technology, Poland; Wolfgang Amann, HEC Paris in Qatar

An Introduction to Professional and Executive Coaching

Sheila Boysen-Rotelli, Lewis University

La Recherche-Intervention Dans les Entreprises et les Organisations

Anthony F. Buono, Bentley University; Henri Savall, University Jean Moulin Lyon 3 and ISEOR; Laurent Cappelletti, Conservatoire National des Arts et Métiers

Contemporary Perspectives in Corporate Social Performance and Policy

The Middle Eastern Perspective

Agata Stachowicz-Stanusch, Silesian University of Technology, Poland; Wolfgang Amann, HEC Paris in Qatar

Faith and Work

Christian Perspectives, Research and Insights into the Movement

Timothy Ewest, Houston Baptist University

Economic and Legal Foundations of Modern Russian Society

A New Institutional Theory

Elena G. Popkova, Institute of Scientific Communications, Volgograd, Russia

Culture and Behavioral Strategy

T. K. Das, City University of New York

Technological Innovation Networks

Collaboration and Partnership

Bing Ran, Penn State Harrisburg

Next Generation Performance Management

The Triumph of Science Over Myth and Superstition

Alan L. Colquitt

Radical Thoughts on Ethical Leadership

Carole L. Jurkiewicz, University of Massachusetts Boston; Robert A. Giacalone, John Carroll University

Talent Development and the Global Economy

Perspectives from Special Interest Groups

Fredrick. M. Nafukho, Texas A&M University; Khali Dirani, Texas A&M University; Beverly Irby, Texas A&M University

A Contemporary Look at Business Ethics

Ronald R. Sims, College of William and Mary

Stress and Quality of Working Life

Conceptualizing and Assessing Stress

Ana Maria Rossi, International Stress Management Association; James A. Meurs, University of Calgary; Pamela L. , Florida State University

Managing Alliance Portfolios and Networks

T. K. Das, City University of New York

Strategic Engineering of the Reed

Reflections on Socio-Economic Strategy and Implementation

Henri Savall, University Jean Moulin Lyon 3 and ISEOR; Veronique Zardet, University Jean Moulin Lyon 3 and ISEOR

When a New Leader Takes Over

Toward Ethical Turnarounds

Ronald R. Sims, College of William and Mary

Leading Diversity in the 21st Century

Terri A. Scandura, University of Miami; Edwin , Rollins College

The Perfect Human Capital Storm

Workplace Human Capital Challenges and Opportunities in the 21st Century

Edwin , Rollins College

Sports and Understanding Organizations

Daniel J. Svyantek, Auburn University

Decision Making in Behavioral Strategy

T. K. Das, City University of New York

Corporate Social Performance

Reflecting on the Past and Investing in the Future

Agata Stachowicz-Stanusch, Silesian University of Technology, Poland

Educational Leadership and Organizational Management

Linking Theories to Practice

Victor X. Wang, Florida Atlantic University; Bernice Bain, Southern New Hampshire University; John Hope, University of Auckland; Catherine A. Hansman, Cleveland State University

Human Resource Management Theory and Research on New Employment Relationships

Dianna L. Stone, University at Albany and Virginia Tech; James H. Dulebohn, Michigan State University

Current Theory and Research in Transforming Organizations

Chester A. Schriesheim, University of Miami; Linda L. Neider, University of Miami

Corporate Social Performance In The Age Of Irresponsibility

Cross National Perspective

Agata Stachowicz-Stanusch, Silesian University of Technology, Poland

Gender, Media, and Organization

Challenging Mis(s)Representations of Women Leaders and Managers

Carole Elliott, University of Roehampton; Valerie Stead, Lancaster University, UK; Sharon Mavin, University of Roehampton; Jannine Williams, University of Bradford, UK

Human Capital Management Research

Influencing practice and process

Deborah Blackman, The University of New South Wales; Michael , The University of New South Wales; Stephen Teo, RMIT University, Australia

Transforming Government Organizations

Fresh Ideas and Examples from the Field

Ronald R. Sims, College of William and Mary; William I. Sauser Jr., Auburn University; Sheri K. Bias, Saint Leo University

Consultation for Organizational Change Revisited

David W. Jamieson, Jamieson Consulting Group, Inc; Robert C. Barnett, MDA Leadership Consulting; Anthony F. Buono, Bentley University

Striving for Balance

S. Gayle Baugh, University of West Florida; Sherry E. Sullivan, Bowling Green State University

Strategic Alliances for SME Development

T. K. Das, City University of New York

Stress and Quality of Working Life

Interpersonal and Occupation‐Based Stress

Ana Maria Rossi, International Stress Management Association; James A. Meurs, University of Calgary; Pamela L. , Florida State University

The Practice of Behavioral Strategy

T. K. Das, City University of New York

Decoding the Socio‐Economic Approach to Management

Results of the Second SEAM Conference in the United States

John Conbere, University of St. Thomas; Henri Savall, University Jean Moulin Lyon 3 and ISEOR; Alla Heorhiadi, University of St. Thomas

Foundations of Global Business

A Systems Approach

Nader H. Asgary, Bentley University; Dina Frutos?Bencze, Saint Anselm College; Massood V. Samii, Southern New Hampshire University

Managing Multipartner Strategic Alliances

T. K. Das, City University of New York

Corporate Social Performance

Paradoxes, Pitfalls and Pathways To The Better World

Agata Stachowicz-Stanusch, Silesian University of Technology, Poland

Contemporary Perspectives in Data Mining, Volume 2

Kenneth D. Lawrence, New Jersey Institute of Technology; Ronald Klimberg, Saint Joseph’s University

Management History

Its Global Past & Present

Bradley Bowden, Griffith University; David Lamond, Victoria University

Authentic Customer Centricity

Alkhatani Saad Zafer

Authentic Personal Brand Coaching

Entrepreneurial Leadership Brand Coaching for Sustainable High Performance

Hubert K. Rampersad, President at TPS International Inc. and Personal Branding University, Miami Beach, USA

Indigenous Spiritualities at Work

Transforming the Spirit of Enterprise

Chellie Spiller, University of Auckland; Rachel Wolfgramm, University of Auckland

Organizational Behavior

An Evidence-Based Approach, 13th Ed.

Fred Luthans, University of Nebraska, Lincoln; Brett C. Luthans, Missouri Western State University; Kyle W. Luthans, University of Nebraska at Kearney

Leading with Character - 2nd Edition

Stories of Valor and Virtue and the Principles They Teach

John J. Sosik, Pennsylvania State University

Searching for Authenticity

S. Gayle Baugh, University of West Florida; Sherry E. Sullivan, Bowling Green State University

The Pursuit of Sustainability

Creating Business Value through Strategic Leadership, Holistic Perspectives, and Exceptional Performance

David L. Rainey, Rensselaer Polytechnic Institute; Robert J. Araujo, Sikorsky Aircraft Corporation

How Management Programs Can Improve Organization Performance

Selecting and Implementing the Best Program for Your Organization

Richard E. Crandall, Appalachian State University; William Crandall, University of North Carolina at Pembroke

Supernumerary Intelligence

A New Approach to Analytics for Management

John W. Dickey, Virginia Tech; Ian A. Birdsall, Walden University; G. Richard Larkin, Walden University; Kwang Sik Kim, Sungkyunkwan University

The Social Dynamics of Organizational Justice

Stephen W. Gilliland, University of Arizona; Dirk D. Steiner, Universite de Nice-Sophia Antipolis; Daniel P. Skarlicki, The University of British Columbia

Human Resource Management in Mexico - 2nd Edition

Perspectives for Scholars and Practitioners

Pramila Rao, Marymount University

Legal and Regulatory Issues in Human Resources Management

Ronald R. Sims, College of William and Mary; William I. Sauser Jr., Auburn University

Violence At Work

What Everyone Should Know

Ella W. Van Fleet, Professional Business Associates; David D. Van Fleet, Arizona State University

Why did Anticorruption Policy Fail?

A Study of Anticorruption Policy Implementation Failure in Indonesia

Roby Arya Brata

Advances in Authentic and Ethical Leadership

Linda L. Neider, University of Miami; Chester A. Schriesheim, University of Miami

Advancing European Entrepreneurship Research

Entrepreneurship as a Working Attitude, a Mode of Thinking and an Everyday Practice

Luca Gnan, University of Rome Tor Vergata; Hans Lundberg, Linnaeus University; Lucrezia Songini, Eastern Piedmont University; Massimiliano Pellegrini, Princess Sumaya University

Behavioral Strategy

Emerging Perspectives

T. K. Das, City University of New York

Millennial Spring

Designing the Future of Organizations

Miram Grace, The Boeing Company; George B. Graen, University of Illinois, Champaign-Urbana (retired)

The Future of Post-Human Accounting

Towards a New Theory of Addition and Subtraction in Information Management

Peter Baofu

The Metis of Projects

How To Remain Cognizant of a Project’s (Social) Complexity

J.B. Berndt

Optimizing Talent Workbook

Building an Unbeatable Talent Brand

Linda D. Sharkey; Sarah McArthur

Strategic Alliances for Innovation and R&D

T. K. Das, City University of New York

Full-Spectrum Strategic Leadership

Being on the Cutting Edge through Innovative Solutions, Integrated Systems, and Enduring Relationships

David L. Rainey, Rensselaer Polytechnic Institute

Organizational Processes and Received Wisdom

Daniel J. Svyantek, Auburn University; Kevin T. Mahoney, South Dakota State University

Managing Public-Private Strategic Alliances

T. K. Das, City University of New York

Share, Don’t Take the Lead

Craig L. Pearce, Deloitte Leadership Institute, Ozyegin University; Charles C. Manz, University of Massachusetts-Amherst; Henry P. Sims Jr, University of Maryland-College Park

Improving Employee Health and Well Being

Ana Maria Rossi, International Stress Management Association; James A. Meurs, University of Mississippi; Pamela L. , Florida State University

Leadership Learning for the Future

Klaus Scala, University of Graz, Austria; Ralph Grossmann, University of Klagenfurt, Austria; Marlies Lenglachner, Corporate Development Lenglachner & Partner, Vienna; Kurt Mayer, REFLACT - Sustainable Organization Development

Hispanics in the US Labor Market

Selected Research

Richard R. Verdugo, UAB - Centre for Demographic Studies, Barcelona, Spain

Ethics Training in Action

An Examination of Issues, Techniques, and Development

Leslie E. Sekerka, Menlo College

Visionary Strategic Leadership

Sustaining Success through Strategic Direction, Corporate Management and High-level Programs

David L. Rainey, Rensselaer Polytechnic Institute

Ethics Education of Business Leaders

Emotional Intelligence, Virtues, and Contemplative Learning

Tom E. Culham, University of British Columbia, Vancouver, Canada

Management for Deans

What to Know for Your Administrative Promotion

Terri Friel, Venture Connects

Taking the Measure of Work

A guide to Validated Measures for Organizational Research and Diagnosis

Dail L. Fields, University of Georgia

Authentic Leadership

An Engaged Discussion of LGBTQ Work as Culturally Relevant

Lemuel W. Watson, Indiana University School of Education; Joshua Moon Johnson, University of California at Santa Barbara

Critical Issues in Organizational Development

Case Studies for Analysis and Discussion

Homer H. Johnson, Loyola University Chicago; Peter F. Sorensen, Benedictine University; Therese F. Yaeger, Benedictine University

Interpartner Dynamics in Strategic Alliances

T. K. Das, City University of New York

Managing Knowledge in Strategic Alliances

T. K. Das, City University of New York

Received Wisdom, Kernels of Truth, and Boundary

Conditions in Organizational Studies

Daniel J. Svyantek, Auburn University; Kevin T. Mahoney, South Dakota State University

Managing Human Resources for the Millennial Generation

William I. Sauser Jr., Auburn University; Ronald R. Sims, College of William and Mary

The Pursuit of Sustainable Leadership

Becoming a Successful Strategic Leader through Principles, Perspectives and Professional Development

David L. Rainey, Rensselaer Polytechnic Institute

Trust and Governance Institutions

Asian Experiences

Yilin Sun, South Seattle Community College; Clay Wescott; Lawrence R. Jones, Naval Postgraduate School

B2B Customer Insight

The Proven Path To Growth

John Barrett, Priority Metrics Group, Inc.

Creating Opportunities for Change and Organization Development in Southern Africa

Dalitso Samson Sulamoyo, Illinois Association of Community Action Agencies

Advancing Relational Leadership Research

A Dialogue among Perspectives

Mary Uhl-Bien, University of Nebraska; Sonia M. Ospina, New York University

Perspectives on Justice and Trust in Organizations

Linda L. Neider, University of Miami; Chester A. Schriesheim, University of Miami

Becoming a Values-Based Leader

Homer H. Johnson, Loyola University Chicago

Management Dynamics in Strategic Alliances

T. K. Das, City University of New York

ANTi-History

Theorizing the Past, History, and Historiography in Management and Organization Studies

Gabrielle A. T. Durepos, St. Francis Xavier University; Albert J. Mills, Saint Mary’s University

Strategic Alliances for Value Creation

T. K. Das, City University of New York

Prominent Dutch American Entrepreneurs

Their Contributions to American Society, Culture and Economy

C. Carl Pegels, University of Buffalo

Optimizing Talent

What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce

Linda D. Sharkey; Paul H. Eccher

Strategic Organization Development

Managing Change for Success

Therese F. Yaeger, Benedictine University; Peter F. Sorensen, Benedictine University

The Strategic Leader

New tactics for a Globalizing World

John Pisapia, Florida Atlantic University

Authentic Personal Branding

A New Blueprint for Building and Aligning a Powerful Leadership Brand

Hubert K. Rampersad, President at TPS International Inc. and Personal Branding University, Miami Beach, USA

Learning to Work Safely

A Guide for Managers and Educators

John Lewko, Laurentian University; Richard Volpe, University of Toronto

Making Healthcare Care

Managing via Simple Guiding Principles

Hugo Letiche

Affect and Emotion

New Directions in Management Theory and Research

Ronald H. Humphrey, Virginia Commonwealth University

Civic Engagement in a Network Society

Erik Bergrud, Park University; Kaifeng Yang, Florida State University

The Virtual World of Work

How to Gain Competitive Advantage through the Virtual Workplace

K. J. McLennan

Complexity Leadership

Part 1: Conceptual Foundations

Mary Uhl-Bien, University of Nebraska; Russ Marion, Clemson University

Jessica's Web

Women's Advantages in the Knowledge Era

George B. Graen, University of Illinois, Champaign-Urbana (retired)

Managing Social and Ethical Issues in Organizations

Stephen W. Gilliland, University of Arizona; Dirk D. Steiner, Universite de Nice-Sophia Antipolis; Daniel P. Skarlicki, The University of British Columbia

What Motivates Fairness in Organizations?

Stephen W. Gilliland, University of Arizona; Dirk D. Steiner, Universite de Nice-Sophia Antipolis; Daniel P. Skarlicki, The University of British Columbia; Kees van den Bos, Utrecht University, the Netherlands

Emerging Perspectives on Values in Organizations

Stephen W. Gilliland, University of Arizona; Dirk D. Steiner, Universite de Nice-Sophia Antipolis; Daniel P. Skarlicki, The University of British Columbia

Emerging Perspectives on Managing Organizational Justice

Stephen W. Gilliland, University of Arizona; Dirk D. Steiner, Universite de Nice-Sophia Antipolis; Daniel P. Skarlicki, The University of British Columbia

Theoretical and Cultural Perspectives on Organizational Justice

Stephen W. Gilliland, University of Arizona; Dirk D. Steiner, Universite de Nice-Sophia Antipolis; Daniel P. Skarlicki, The University of British Columbia

Behavioral Strategy for Human Resource Development

T. K. Das, City University of New York

Blessed Are Those Who Ask the Questions

J. Goosby Smith, The Citadel

Cultural Values in Strategy and Organization

T. K. Das, City University of New York

Entrepreneurship and Behavioral Strategy

T. K. Das, City University of New York

Managing Interpartner Risks in Strategic Alliances

T. K. Das, City University of New York

Managing the Partners in Strategic Alliances

T. K. Das, City University of New York

Time Issues in Strategy and Organization

T. K. Das, City University of New York